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47 lines
2.6 KiB
Markdown
47 lines
2.6 KiB
Markdown
Thank you for opening an issue on an Adafruit Arduino library repository. To
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improve the speed of resolution please review the following guidelines and
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common troubleshooting steps below before creating the issue:
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- **Do not use GitHub issues for troubleshooting projects and issues.** Instead use
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the forums at http://forums.adafruit.com to ask questions and troubleshoot why
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something isn't working as expected. In many cases the problem is a common issue
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that you will more quickly receive help from the forum community. GitHub issues
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are meant for known defects in the code. If you don't know if there is a defect
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in the code then start with troubleshooting on the forum first.
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- **If following a tutorial or guide be sure you didn't miss a step.** Carefully
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check all of the steps and commands to run have been followed. Consult the
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forum if you're unsure or have questions about steps in a guide/tutorial.
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- **For Arduino projects check these very common issues to ensure they don't apply**:
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- For uploading sketches or communicating with the board make sure you're using
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a **USB data cable** and **not** a **USB charge-only cable**. It is sometimes
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very hard to tell the difference between a data and charge cable! Try using the
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cable with other devices or swapping to another cable to confirm it is not
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the problem.
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- **Be sure you are supplying adequate power to the board.** Check the specs of
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your board and plug in an external power supply. In many cases just
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plugging a board into your computer is not enough to power it and other
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peripherals.
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- **Double check all soldering joints and connections.** Flakey connections
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cause many mysterious problems. See the [guide to excellent soldering](https://learn.adafruit.com/adafruit-guide-excellent-soldering/tools) for examples of good solder joints.
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- **Ensure you are using an official Arduino or Adafruit board.** We can't
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guarantee a clone board will have the same functionality and work as expected
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with this code and don't support them.
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If you're sure this issue is a defect in the code and checked the steps above
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please fill in the following fields to provide enough troubleshooting information.
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You may delete the guideline and text above to just leave the following details:
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- Arduino board: **INSERT ARDUINO BOARD NAME/TYPE HERE**
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- Arduino IDE version (found in Arduino -> About Arduino menu): **INSERT ARDUINO
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VERSION HERE**
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- List the steps to reproduce the problem below (if possible attach a sketch or
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copy the sketch code in too): **LIST REPRO STEPS BELOW**
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